Call Centre Sector
Qommunicate delivers specialised call centre courses that are aimed to equip individuals with knowledge and skills to succeed in a very competitive environment. The contact centres industry is one of the fastest growing in the UK, with job opportunities in most urban areas. Contact centre apprentices could work for a number of businesses across a range of sectors – no matter where they end up, they’ll learn all about their employer’s services and products so they can assist customers as helpfully as possible.
On this courses you could be working in areas like sales, information retrieval or account management, or for public service advisors, e.g. for the private and public sector call centres. No matter where you end up, the same sets of skills will apply: you’ll work the phones and computer systems; listen and communicate; solve problems; and work with a team in a fast-paced environment.
Employees of contact centres have to be helpful, friendly and well informed – after all, they’re representing their company or organisation to the public or helping their customers deal with emergencies for the police, fire and rescue, and ambulance services. Because they spend most of their time making and/or answering calls, or responding to customers via emails or other computer networks, contact centre employees must have an excellent phone manner and be able to communicate in writing (it helps if they enjoy working with and talking to customers too).
90% of our candidates retain employment with our placement companies. Nationally, we trained over 1100 people last year.
Our product is not just simple training and CV writing. It’s what we do before and after the placement that really sets us aside from our competition. Qommunicate focus exclusively on training and development of individuals.
Confidence/ motivation training.
Realistic learning structure
Personal CV writing services
Recognised qualifications for every candidate.
Fully qualified staff and assessors.
Structured key workplace skills training
What our Clients say?
From our initial meeting with Qommunicate they have provided practical and useful solutions to our staffing requirements via their Welfare into Work resources, we appreciate the quick reaction time of the team when we increase our demand for additional labor at short notice, and the fact that someone is available resolve our recruitment needs when our competitors struggle to recruit.”
Qommunicate has been invaluable in sourcing staff for Transline Group. The team is a pleasure to work with and has always given us a selection of serious labour pools for any given role. Unlike other Welfare to Work company they spend time screening and getting to know all their candidates so that we are only put in touch with those with the necessary skills and experience required; this saves us time and gives us the opportunity to recruit the best people.